We want you to love your purchase. If for any reason you're not satisfied, we offer store credit for all items. Please note that no refunds are permitted at this time.
Initiating a Return: Customers have up to 30 days from the date of delivery to initiate a return by contacting our customer care team at ruinstudios.help@gmail.com. Please include your order number, reason for return, and request for store credit.
Store Credit Details: All store credit is valid for up to one (1) year from the date it's issued to the customer. Once store credit is requested, the customer is responsible for shipping the product back to the provided address.
Return Requirements: Items must be returned in their original condition, neatly packed, and with all tags still attached. Please return items in their original packaging.
Follow the instructions provided by our customer care team to ensure a smooth return process. Items that do not meet our return policy will not be accepted and may be sent back to the customer at their own expense.
Condition of Returned Items: Returned items must be unharmed, unworn, unaltered, and must have all original security seals still attached. We will inspect the return upon receipt and issue store credit within 14 business days if approved.
Shipping Responsibility: Customers are responsible for all shipping requirements and fees associated with returning items.
If you have any questions or need assistance with your return, please contact our customer care team at ruinstudios.help@gmail.com. We're happy to help!
EXCHANGE
We offer even exchanges for the same product in a different size or color, subject to availability. Please note that exchanges are not guaranteed due to fluctuations in stock levels.
LOST PACKAGES
All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the authority to collaborate with the shipping company to locate your packages, especially if the tracking information confirms delivery. We can only check the tracking information, the same one that is provided to all customers when they receive their confirmed fulfillment email. If the tracking information confirms that it has been delivered, we will assume that it has been delivered and that other external variables were at play.